Effective: 26 October 2026
These Terms and Conditions govern your use of our website and every safari, tour or travel service you book with Kiboko Kenya Safaris. By using our website or making a booking, you confirm that you have read, understood and accept them.
Kiboko Kenya Safaris is registered in Kenya, and all agreements with us are governed by the laws of the Republic of Kenya.
1. Definitions
- “Company”, “we”, “us”, “our” means Kiboko Kenya Safaris.
- “Client”, “you”, “your” means any person or group who uses our website, makes an enquiry or books with us.
- “Safari”, “tour” or “service” means any itinerary, game drive, transfer, accommodation arrangement or travel package we offer.
- “Booking” means a confirmed reservation for any of our services.
2. Booking and Confirmation
2.1 How to book. You can book through our website, by email or by phone. A booking is confirmed only once we have received your deposit and issued written confirmation.
2.2 Deposit and balance. A deposit of 40% of the total tour cost is due within 7 days of the invoice date to secure your booking. The balance is due at least 14 days before the safari starts. If you book within 14 days of departure, full payment is due at the time of booking.
2.3 Group bookings. If you book for a group, you must make sure every member has read and accepted these terms. You are responsible for full payment for the whole group.
3. Pricing and Payment
3.1 What prices cover. All prices are in US Dollars (USD) unless stated otherwise. They include the services listed in your itinerary and 16% government taxes, unless stated otherwise. Unless explicitly included, they exclude international flights, travel insurance, tips, visas and personal expenses.
3.2 Price changes. We may revise prices at any time before a booking is confirmed. Once confirmed, your price is guaranteed, except where government taxes, park fees or fuel levies change significantly, or exchange rates move by more than 10%. We will tell you promptly of any such change.
3.3 Park fees. Park authorities, including the Kenya Wildlife Service (KWS), Uganda Wildlife Authority (UWA), Tanzania National Parks (TANAPA) and the Ngorongoro Conservation Area Authority (NCAA), can change their fees without notice. Any increase between booking and travel will be passed on to you.
Gorilla permits. Gorilla trekking permits are issued by the Uganda Wildlife Authority, are limited in number and are subject to availability. We can only secure a permit once we have received full payment for it and your passport details. Permit prices are set by the authority and may change. Once issued, permits are generally non-refundable and non-transferable, and the permit cost is not covered by the cancellation schedule in section 4.
3.4 Payment methods. We accept bank transfer, M-Pesa and major credit and debit cards. Credit card payments carry a 4% processing surcharge. You are responsible for any other bank charges or transaction fees.
4. Cancellations and Refunds
4.1 Cancellation by you. All cancellations must be made in writing; email is accepted. The following charges apply, based on when we receive your notice:
| Notice before departure | Cancellation charge |
| From confirmation up to 60 days | 25% of the deposit |
| 59–30 days | 50% of the deposit, plus any bank charges |
| 29–0 days | 100% of the deposit |
| No-show | 100% of the total booking value |
Hotels, airlines and other suppliers may also apply their own cancellation policies, which can result in additional charges.
4.2 Cancellation by us. We may cancel a tour because of insufficient bookings, force majeure, safety concerns or other circumstances beyond our control. If we do, we will offer you a full refund or an alternative tour of equal value. We are not responsible for costs you incur outside the tour package, such as flights, visas or extra accommodation.
4.3 Unused services. We do not refund any unused part of a tour, including accommodation, meals, sightseeing, activities, transfers or transport, whether due to late arrival, early departure or personal choice.
5. Changes to Your Booking
Requests to change a confirmed booking (for example dates, itinerary or number of travellers) must be made in writing. We will do our best to accommodate them, subject to availability.
6. Travel Documents and Visas
You are solely responsible for holding:
- a passport valid for at least six months beyond your travel dates, or longer if a destination requires it
- all visas, permits and travel documents required for Kenya and every other country in your itinerary
You must also meet all immigration and health entry requirements before you travel. We are not liable for any costs, delays or refused entry caused by missing or inadequate documents.
Visa rules change. Check the official Kenya eCitizen portal (www.ecitizen.go.ke), and the official portals of any other countries you will visit, for current requirements.
7. Health, Fitness and Safety
7.1 Health. Kenya and other East African destinations carry a malaria risk. Please consult a qualified travel health professional before you travel. Depending on your country of origin, you may need a yellow fever vaccination. Check the latest advice from your national health authority.
7.2 Fitness and medical conditions. Some activities, such as bush walks, trekking and boat safaris, require a reasonable level of fitness. Tell us about any medical conditions, disabilities or dietary needs when you book.
7.3 Wildlife. Safaris take place in wild animals’ natural habitat, and their behaviour is unpredictable. You must follow your guide’s safety instructions at all times. We, our partners and our guides are not liable for injury, loss or death caused by failure to follow those instructions or by the inherent risks of wildlife encounters.
7.4 Vehicle safety. Wear a seatbelt where one is fitted, and stay seated during game drives unless your guide says otherwise. Standing through the roof hatch or leaning out of the vehicle is at your own risk.
8. Travel Insurance
We strongly recommend comprehensive travel insurance, and it may be mandatory for certain high-risk activities. Your policy should cover medical emergencies, evacuation, trip cancellation, personal liability and loss of belongings. We are not liable for any cost that travel insurance would normally cover.
9. Itinerary and Accommodation Changes
9.1 Itinerary changes. We may change an itinerary at any time because of road conditions, weather, wildlife movements, park regulations, safety concerns or force majeure. We will always try to offer an equivalent or better alternative.
9.2 Alternative accommodation. If a selected hotel or lodge is unavailable at the time of booking, we will offer alternative accommodation of a similar standard and category.
9.3 Check-in and check-out. Standard check-in is between 14:00 and 15:00, and check-out between 11:00 and 12:00, local time. Times vary by destination and property. Early check-in and late check-out depend on availability and are at the hotel’s discretion.
10. Liability
10.1 Limitation of liability. We act as an agent for third-party providers, including hotels, lodges, airlines and activity operators. We are not liable for their acts, omissions, negligence or defaults. To the fullest extent permitted by Kenyan law, our total liability for any claim is limited to the amount you paid for the affected service.
10.2 Exclusions. We are not liable for loss, injury or damage caused by:
- your own negligence or failure to follow instructions
- theft or loss of personal belongings
- acts of God, natural disasters or other force majeure events
- government actions, border closures or travel advisories
- third-party service providers
- civil unrest, terrorism or war
11. Force Majeure
Neither party is liable for failing to meet its obligations where the failure results from circumstances beyond its reasonable control. These include acts of God, extreme weather, pandemics, government actions, strikes, civil unrest and airport closures. In such cases we will try to rebook you or offer alternatives, and will assess refunds case by case.
12. Code of Conduct and Responsible Tourism
We are committed to responsible, ethical and sustainable tourism, and we ask every client to:
- respect local communities, customs and traditions
- never disturb or harass wildlife
- follow all park rules and guide instructions
- never buy illegal wildlife products or souvenirs made from protected species
- minimise waste and leave no trace in natural areas
We may end a safari without refund if a client behaves in a way that is abusive or illegal, or that endangers other people, wildlife or the environment.
13. Photography and Privacy
Always ask permission before photographing people, communities or private property. Our guides may take photographs during tours for marketing and social media. If you prefer not to appear in them, tell your guide at the start of the tour.
We process the personal data you give us in line with our Privacy Policy and Kenya’s Data Protection Act, 2019.
14. Website Use
14.1 Intellectual property. All content on this website, including text, itineraries, graphics, logos and the Kiboko Kenya Safaris name, is owned by Kiboko Kenya Safaris or used under licence from third parties such as photographers, image libraries and our accommodation partners. This content is protected by the copyright and intellectual property laws of Kenya and other countries.
You may view, download and print pages for your own personal, non-commercial use, such as planning your safari. You may not copy, reproduce, distribute, modify or use any content for commercial purposes without our prior written consent. Content licensed from third parties is subject to their own terms, and we cannot grant permission to use it.
Reviews, ratings and logos from third-party platforms such as SafariBookings and Tripadvisor remain the property of their authors and those platforms.
14.2 Photos and reviews you share with us. If you send us photos, videos or reviews from your safari, we will ask for your permission before using them on our website, social media or advertising. You can withdraw your permission at any time by emailing info@kibokokenyasafaris.com, and we will stop using the content in new materials.
14.3 Accuracy. We work to keep our website accurate and up to date, but cannot guarantee that prices, availability and itinerary details are always current. Please confirm details with us before booking.
14.4 Third-party links. Links to other websites are provided for convenience only. We are not responsible for their content, accuracy or privacy practices.
15. Complaints
If something goes wrong during your tour, raise it straight away with your guide or our operations team so we can try to put it right. Complaints after the tour must be sent in writing within 30 days of your return. We take every complaint seriously and will respond as soon as possible.
16. Governing Law and Disputes
These terms are governed by the laws of the Republic of Kenya. Any dispute will first go to good-faith mediation. If mediation fails, the dispute will be settled in the Kenyan courts.
17. Changes to These Terms
We may update these terms at any time and will publish changes on our website with a new effective date. By continuing to use our website or services after changes are published, you accept the updated terms.
18. Contact Us
For questions about these terms, please contact:
Kiboko Kenya Safaris, Kenya, East Africa
- Website: kibokokenyasafaris.com
- Email: info@kibokokenyasafaris.com
- Phone: +254 794 378089